This role requires a customer focused individual to deliver the ethos of ‘Making Excellence a Habit’ through provision of a responsive and proactive customer service by effectively handling and closing inbound contact from internal and external customers while ensuring that a prompt, friendly and professional service is delivered.
You’ll be negotiating with customers in relation to diary moves in order to minimise the number of changes necessary and maintaining an effective interface with the Planning Advisor team to ensure requests for visit reschedules are processed effectively.
You’ll also be required to respond to general enquiries from customers and field based personnel to ensure prompt completion of all administration and planning activities, provide first line response and resolution to customer enquiries and respond to and resolve customer dissatisfaction feedback.
Do you believe the world deserves excellence?
BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the consumer recognized BSI Kitemark™, BSI’s influence spans multiple sectors including Aerospace, Automotive, Built Environment, Food, Healthcare and ICT. With over 80,000 clients in 172 countries, BSI is an organization whose standards inspire excellence across the globe.
We currently have an exciting opportunity in our Service Delivery department in Milton Keynes, working as a Customer Services Representative within the Planning & Engagement team.
To be successful in this role you’ll have experienced a busy customer contact centre environment and have proven experience of providing a strong customer focus at all times. You’ll have the ability to undertake effective communication at all levels and be resilient, with an ability to manage conflicting situations on the telephone and negotiate resolutions.
You’ll be able to demonstrate accuracy or work with the ability operate in a right first time environment and be computer literate (SAP knowledge preferred).
In addition you’ll have
What we offer:
We offer a highly competitive starting salary with 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style.
Take a look at our excellent UK Benefits