• Client Manager - Product Certification

    Assessment Delivery
    Contract Type
    Perm Full-Time
  • The Opportunity

    Our Assessors cover a variety of specialisms. Assessment Delivery is the largest part of our Australian Business, and we’re looking to grow further, therefore creating a number of exciting opportunities for you to join our team as a Client Manager specifically for Product Certification.


    As we continue to grow, we’re always looking for talented, client-focused people who understand the challenges businesses are facing.


    A passion for excellent customer service is vital and our engagement survey results tell us that 94% of our Assessors (Client Managers) are encouraged to act with the customer in mind.


    When asked what is like to work at BSI our Assessors commonly use words such as ‘inspirational’, ‘rewarding’, ‘challenging’ and ‘professional’.

    About BSI

    Join our team and help our clients embed excellence every day.


    BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost and enable sustainable growth. As the leading global business company in its field BSI helps over 72,000 clients in over 150 countries worldwide to improve their businesses. From business continuity to information resilience, from medical devices to ensuring food is safe, sustainable and socially responsible, we help businesses embed the habits of excellence.

    About You

    To be successful in this role you’ll have a passion to improve, taking pride in what you do and having a methodical approach to your work. You’ll have the confidence to communicate with all levels within a business, and discuss how you can help them to improve their organisation.


    We help our clients achieve best practice so that means you’ll need to have the ability to assimilate, articulate and present information at a high level.  You’ll be working constantly with clients so excellent interpersonal skills as well as strong verbal communication and written report writing skills are also essential.


    Key responsibilities:

    • Undertake product certification assessments in accordance with BSI requirements and Our Client Promise.
    • Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
    • Undertake technical reviews for product updates to meet clients needs
    • Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
    • Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients.
    • Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
    • Plan/schedule audits & workloads to make best use of own time and maximize revenue-earning activity.
    • Maintain and develop new assessment skills and technical and product certification standards knowledge.
    • Provide technical support to clients through business development, sales and customer service staff
    • Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.



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