• Sales Back Office

    Location(s)
    ES-Madrid
    Category
    Sales/Sales Admin
    Contract Type
    Maternity Leave Cover
  • The Opportunity

    Purpose of Position

     

    To provide administrative support to the Spain sales team and front-line customer service. Technical review and processing of quotations and applications; creation of customer master records, licence records and preparation of assessment programmes for delivery; recording enquiry information, call handling, enquiry evaluation and response, project work and general duties.

     

    Key Responsibilities & Accountabilities

     

    • Receive, prioritise, technically verify and process Sales Briefs received from Spain Sales Team
    • Produce customer correspondence including quotation and contract documents
    • Receive, prioritise, technically verify and process customer applications
    • Receive, prioritise and process requests for initial assessment programme changes from Operations Team
    • Create customer master records including billing, licence and electronically stored master document records
    • Pass fully prepared assessment programme and customer master records to Operations for delivery
    • Receive and handle incoming phone, e-mail and letter enquiries from external and internal customers and ensure resolution of enquiry within required time frame, ensuring customers are clear on fees and terms of contract.
    • Provide general administration support to the department as requested and required by the management team.
    • Undertake specific project work as required.
    • Adopt a team approach to working both within own group and with other teams and functions within the department and other areas of the business.

     

     

     

     

     

      Key Dimensions

     

    • The level quantity and accuracy of processed data and documents within agreed deadlines
    • Ownership of problems and resolution to satisfaction of external and internal customers and line management.
    • Level and quality of service provided to internal and external customers.
    • Quantity and accuracy of quotations and orders processed within agreed deadlines
    • Accuracy of data entry
    • Interface with Direct Sales Staff, Planning Team, Client Managers, Operations Support Teams.
    • Interaction with external customers
    • Accuracy and response time for information provided to enquirers

     

    About BSI

    Do you believe the world deserves excellence?

    BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple sectors including Aerospace, Automotive, Built Environment, Food, Healthcare and ICT. With over 81,000 clients in 180 countries, BSI is an organization whose standards inspire excellence across the globe.

    About You

    Knowledge / Skills / Abilities

     

    .

    • Ability to cope with pressure and meet tight deadlines.
    • To be computer literate with extensive experience in the use of Information Technology for business administration applications, in particular skilled in database management, word processing, spreadsheets, electronic mail and Internet based applications.
    • An attitude to get it right first time and take pride in their work and performance and to be part of a successful team.
    • Educated at least to Bachelor degree
    • Ability to manage conflicting situations on the telephone and negotiate resolution to find the best solutions.
    • Strong customer focus.
    • Knowledge and skill in telephone enquiry handling techniques.
    • Clear, concise and approachable speech, with excellent listening skills, and the flexibility to respond to callers in a manner appropriate to their status and expertise.
    • Excellent organisational and time management skills with the ability to work on own initiative when required.
    • Meticulous attention to details.
    • Fluent in English

     

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