• Client Services Teamleader

    Location(s)
    Australia-Sydney
    Category
    Customer Service/Support
    Contract Type
    Perm Full-Time
    Closing Date
    6/7/2018
  • The Opportunity

    You will provide positive and confident leadership to the ANZ Client Services team and ensure the performance of team members aligns with key operational business targets. Working with Client Service team members to identify personal development opportunities and using strategic tools & resources to influence prompt change. Proactively managing under-performance and ensuring adherence to BSI internal procedure when conducting formal performance management.

    Ensuring personal development is progressive and skills/knowledge continue to support the team and the business in the areas of leadership, accreditation/standards & internal codes/policies. Adopting a leadership style that uses emotional intelligence techniques to engage, build trust & gain respect from team members, colleagues and internal stakeholders.

    Managing examples of conflict/dissatisfaction within team quickly and efficiently to ensure minor examples do not develop into a systemic impact on team culture. Taking an enthusiastic approach towards problem solving which includes conducting effective root cause analysis and executing remedy action to ensure similar examples of problem do not re-emerge.

     

    About BSI

    Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business.  BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

    With Over 3,300 employees working with over 80,000 clients in 172 countries it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.

    For the first time in many years we have an exciting opportunity for a postive and driven person to join our team as Client Services Teamleader. This is an excellent opportunity for the right person to influence others and support the high performance of a passionate team.   

    About You

    • Ability to remain positive and stress resilient
    • Innovative and solutions driven mind-set
    • Engaging communication and teamwork ability
    • Dedication to coaching & development, previous experience necessary.
    • High level attention to detail and accuracy
    • Target driven and ability to plan for success
    • Customer experience focus and appreciation for differentiated service offerings
    • Ability to communicate at all levels internally & externally
    • Escalated client dispute resolution experience  
    • Root Cause Analysis & Problem Solving
    • Microsoft office skills; Word, PowerPoint, Excel etc.
    • Awareness of strategic planning (desirable)
    • SAP experience (desirable)

     

     

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