• Client Manager - SA

    Location(s)
    India-New Delhi
    Category
    Assessment Delivery
    Contract Type
    Perm Full-Time
  • The Opportunity

    BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence BSI’s influence spans multiple sectors including Aerospace, Automotive, Built Environment, Food, Healthcare and ICT. With over 81,000 clients in 181 countries, BSI is an organization whose standards inspire excellence across the globe.

     

    We are looking for a Client Manager- SA,  based in New Delhi for North Region for BSI India.

    About BSI

    Purpose of the position

     

    To manage a portfolio of clients to ensure delivery of assessment and related services such as training to meet or exceed client expectations whilst ensuring BSI protocol are maintained.

    Assessments will usually follow one of the following formats:

    • Pre-assessments to evaluate readiness for formal assessment;
    • Initial assessments/ re-certifications at which a recommendation is made on the Client's suitability for registration; & thereafter;

    Continuing assessments and strategic reviews to ensure that operating practices continue to meet requirements

    Key Duties, Responsibilities & Accountabilities

      • Undertake the assessment of clients or provide training in accordance with BSI requirements.
      • Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
      • Conduct training, evaluate participant performance and prepare reports.
      • Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
      • For the portfolio of clients allocated, establish and develop an effective partnership, for business development and increased client satisfaction.
      • Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
      • Deliver the days as booked by the operations support team and maximise revenue-earning activity.
      • Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
      • Support and coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues.
      • Maintain and develop own skills and knowledge both technologically and in the field of management and standards.
      • Actively pursue cross selling opportunities to clients and provide feedback to team manager.
      • Ensure that payments are realised within due dates and any outstanding payments reported to team manager for appropriate disposal.
    • Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.

     

     

    Key Performance Indicators

    • Delivery of man-days as booked by Operations Support Manager/ Regional planners.
    • Client Feedback of the assessments done.
    • Any new business lead generated due to personal reputation in the industry or new assessments received with the client served.
    • Interpersonal relations and team work exhibited on the job.
    • Collections made against audits done.
    • Timely submission of reports.
    • Spot collations of payments / dues.
    • Dimensions
    •  
    • The Position services to approximately 120 clients however this may increase depending upon the increase in business.
    • Interaction with Team Manager – operations, Regional Manager, Operations support Manager, Operations Director, Sales Executives
    •  

    About You

    Knowledge/Skills/Experience/Competencies

     

    • Please Note:Client Managers come from a wide range of industries and jobs. The Client manager’s previous experience and qualifications will largely determine the type of clients they can deliver the service. Therefore, BSI’s resource requirements vary depending on the nature of our clients and their geographical location
    • Typically educated to Engineering Degree level / other specialist qualification in a subject or equivalent industrial experience.

     

    • Demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
    • Demonstrated high level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organisation and BSI.
    • Proven negotiation skills to be able to negotiate technical issues when dealing with the client organisation's management in relation to assessment findings.
    • Excellent presentation skills, able to present assessment findings professionally and effectively to senior managers.
    • Energy and commitment to undertake the assessor role, working within different premises every day, in front of the client and constantly on the move.
    • Able to keep up with changes to business, industry, management thinking and developing assessment styles.
    • Familiar with basic MS Office packages including MS Word, Internet Explorer, Outlook and Point Global.
    • Strong written communication skills, able to formulate clear, concise and professional reports, explaining technical issues, within required timeframes.
    • Self organisation skills / self motivated - the assessor/trainer needs to be able to manage their own workload to maximise self-effectiveness.
    • Training & DevelopmentUpon commencement appointees will begin a structured development programme to enable them to achieve BSI Assessor/ tutor status within their first six months of employment, and then to progress to BSI Lead Assessor status.All Client Managers are expected to reach Lead Assessor/ Lead Tutor status through a process of training, examination and evaluation. This covers both their skills in auditing and their ability to manage teams of colleagues drawn together on large or more complex assessments.

     

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