• Production Manager (Editorial Content Team)

    UK-Chiswick, London
    Contract Type
    Perm Full-Time
  • The Opportunity

    The Production Manager’s role is to define and embed good supplier engagement and production management practices across the Content Solutions department and directly within the Production team. In doing so, increase the level of financial accountability supporting supplier engagement.

    Knowledge Solutions has a moderate supplier base supporting the delivery of content through to customers, but our spend is often fragmented across multiple departments and the performance management and continual process improvement tracking is not as robust as it should be; all which lend to the need for a coordinated, supplier approach .

    By creating the Centre of Excellence, this role takes ownership of all pre-press and production supplier engagement activities across Knowledge Solutions. The position requires excellent stakeholder management and implementation of industry best practices, e.g. Request for Proposal (RFP) and Service Level Agreement (SLA). It also support good business continuity and scalability. Where suppliers are ‘owned’ by teams outside of Content Solutions, the Production Manager will facilitate discussions supporting cost, quality, timeliness and delivery to enable colleagues to make a comparative analysis of supplier options before making a business decision – a high quality customer service approach is expected from the successful candidate.

    Good communication through meetings, reporting and email updates is important for internal customers and external suppliers to demonstrate Content Solutions’ performance in achieving the KPI targets supporting optimal delivery of standards and non-standards content to our commercial channels.

    The Production Manager is the first point of escalation for any internal or external issues involving a Production matter and will demonstrate leadership qualities in terms of team and personal development and industry knowledge.

    We carefully consider agile ways of working that allow for the best impact for our employees and clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss further.

    About BSI

    Do you believe the world deserves excellence?

    BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple sectors including Aerospace, Automotive, Built Environment, Food, Healthcare and ICT. With over 81,000 clients in 181 countries, BSI is an organization whose standards inspire excellence across the globe.

    What We Offer

    We offer a competitive starting salary, 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style. Plus, as we’re situated just above Gunnersbury Tube station it makes for a really easy commute, or you can use the free on-site parking if you’d prefer to drive.

    About You

    You will have:

    • Proven track record in successful management of a Production team in an XML publishing environment
    • Business process management for a Production department
      • Working best practices
      • RFP and supplier engagement protocols
      • Supplier management
      • Performance reporting
      • Effective stock management
      • Management by exception
    • Schedule management
    • Responsibility for budget allocated to suppliers
    • Experienced in evaluating continuous process improvement


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