• APAC, Programme Manager

    Hong Kong-Hong Kong
    Customer Service/Support
    Contract Type
    Perm Full-Time
  • The Opportunity

    Purpose of the position

    • Programme Management of key accounts including Global Brands with the responsibility for supplier verification programs, set-up, workflow and client operating procedures, program monitoring, reporting and effective communication with all key stakeholders
    • To ensure effective Client relationship management through regular meetings to support account management activities with suppliers, vendors and master clients.
    • To co-ordinate all assessment and verification activities within country operation, and other regional hubs in Asia Pacific, The Americas, Europe, Middle East and Africa


    Key responsibilities & accountabilities

    The key areas of responsibility for the Programme Manager include: 

    Customer support to our Clients

    • Promote BSIs assessment and verification services, develop client specific programmes and associated procedures for strategic global clients
    • Manage an effective client relationship interface through appropriate meetings to support account management activities
    • Review and maintain client specific programme documents, communicate with relevant Country and regional hubs to ensure operational delivery
    • Ensure appropriate cascade and engagement with clients when issues/risks identified
    • Ensure excellent customer service delivered to all clients, managing all customer enquiries and effective resolution of any complaints
    • Work with clients to prepare, organize and deliver supplier and vendor related training
    • Support and participate in client meetings as part of wider BSI team to gain new clients and new business


    • Prepare and consolidate specific activity and/or performance reports for relevant clients
    • Provide client specific instructions and guidance to global operations;
    • Implement and monitor internal controls relating to client specific program KPI’s
    • Prepare work instructions on strategic clients and control the document distribution
    • Take necessary corrective & preventative action to improve execution & level of service to clients

    About BSI

    As the leading global business standards company BSI helps over 72,000 clients in over 150 countries worldwide to improve their businesses.  From business continuity to recycling waste, from medical devices to the exploration of space, we help businesses embed the habits of excellence. Since 1901, BSI has been helping organizations improve, capturing best practice and shaping the standards of excellence in product specification, business processes and in business potential.  Today we have over 30,000 standards within our portfolio, and are recognized as shaping many of the most used and implemented standards worldwide such as the Quality and Environmental Management series (ISO9001 and ISO 14001) and Occupational Health and Safety (ISO 1800) that have been adopted by over a million organizations all over the world. 

    About You

    Knowledge, Experience and Qualifications

    • Degree level, equivalent education or proven experience in managing complex technical programmes
    • Proven knowledge and experience of assessment procedures associated with supply chain assessment and verification highly advantageous.
    • Technical qualification relating to quality, security, risk, social and environmental issues preferred
    • Excellent verbal and written communication skills, with the ability to communicate technical issues
    • Ability to develop customer relationships, across all levels, engage with the customer to establish an understanding of their business drivers and how BSI can enable them to become more efficient;
    • Excellent organisational, time management and prioritization skills
    • Self-motivated, results driven and delivers with a sense of urgency
    • Flexible approach to working hours and travel
    • Collaborative team player with the ability to work in an environment with minimal supervision


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