• Training Operations Coordinator

    Location(s)
    Ireland-Dublin
    Category
    Cybersecurity & Information Resilience
    Contract Type
    Perm Full-Time
  • The Opportunity

    We currently have an exciting opportunity in our Operations team in Dublin, working as a Training Operations Co-ordinator within the Cybersecurity & Information Resilience team.

    The Training Operations Co-ordinator, reporting into the Head of the Global Operations Team, will work with the training portfolio manager,  trainers and clients, as well as other internal departments in scheduling and administering courses.  You will organise and administer / co-ordinate training courses in line with business requirements, in the most efficient way; using the available time and resources in line with agreed strategies.  You’re a perfectionist, with a keen eye for detail, efficiency and prioritisation are a given with you.

    You will take ownership, accountability and be proactive. Taking pride in your work, you’ll provide timely and accurate reports on delivery and revenue to the relevant audience and be able to meet tight deadlines.

    The Training Operations Co-ordinator will develop, maintain and improve relationships with both internal and external parties. You’ll enjoy using your excellent written and verbal communication skills to create effective stakeholder relationships. You’ll  thrive from the difference you are making, to the business and the individuals you work with, both internally and externally.

     

     

    The successful candidate will primarily be working in the areas of:

    • Scheduling and coordinating training activities including scheduling of training events, managing event locations, coordinating class arrangements, facilities, and necessary resources for training programs as well as communicating with trainers and trainees
    • Liaison with training portfolio manager and trainers regarding training course details before, during and after the event
    • Liaison with external venues regarding course and event logistics for training courses & events
    • Arranging all requirements for internal courses as well as training rooms.
    • Administration of course paperwork in an orderly and timely manner
    • Handling all e-mail and telephone enquiries in an efficient and effective manner
    • Ensuring training content is up to date on the website in conjunction with marketing department
    • Be responsible for preparing training and financial metrics and results as required by management 
    • Verify data entry and hard copy training records to ensure data is accurate through periodic inspection
    • Support training Quality Management Processes
    • Support sales team as required

    Other ad-hoc activities need to be managed such as, but not limited to, answering calls, responding to emails, arranging conferences, booking meeting rooms / events, preparing training rooms, making travel and accommodation arrangements.

    About BSI

    BSI equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. It facilitates business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated.

    BSI Cybersecurity and Information Resilience is a centre of excellence for managing and securing corporate information. We provide expertise to clients on the identification, protection, compliance and management of their information assets through a combination of consultancy, technology solutions, research and training. Our credentials are enhanced by internationally recognized accreditations, including CREST, Cyber Essentials, and Payment Card Industry Data Security Standard Qualified Security Assessor. 

    With over 81,000 clients globally in 182 countries, BSI is an organization whose standards inspire excellence across the globe. 

    About You

    We recognise that this is a complex role; therefore you’ll ideally have experience of working in a similar or equivalent role. 

    Candidates should have at least three years’ relevant experience.

     

    The following attributes shall be considered essential:

    • Excellent administrative, record-keeping and computing skills
    • Attention to detail
    • Strong interpersonal skills
    • Customer service focus
    • Proactive, with the ability to take ownership and a “can do” approach.
    • Previous experience of working with CRM and other Professional Services Automation tools

    The ideal candidate will have the ability to react quickly and with a sense of urgency to requests, issues, emails or other events in a timely and flexible fashion.

    Candidates must be articulate in both written and verbal communication, have a demonstrable experience and have a strong ability to produce well-written and well-presented documentation in the English language.

     

    Candidates will have an eye for detail, with the ability to work with a variety of stakeholders, confident, pro-active with a hands-on approach and the ability to multi-task whilst maintaining strong attention to detail and have an engaging, positive demeanor. 

     

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