• UK Subscriptions Account Executive

    Location(s)
    UK-Chiswick, London
    Category
    Sales/Sales Admin
    Contract Type
    Perm Full-Time
    Salary
    Up to £25,000 per annum (depending on experience)
  • The Opportunity

    To manage the lifecycle of a UK assigned portfolio of customers ensuring online information subscription renewal targets are met whilst acquiring new business through upsell into existing subscription accounts

     

    Key Responsibilities & Accountabilities

    • To contribute to the overall efforts of the Sales and Marketing team in achieving service and revenue targets
    • To effectively manage a portfolio of subscription accounts to ensure timely renewal payments through communication by phone, email and on occasion, face to face meetings
      • Provide exceptional customer service to internal and external customers through written and verbal contact providing first time resolution where possible. If unable to resolve query at first point of contact, to take responsibility and end to end accountability from customer request to resolution
      • To build strong working relationships within each client account, expanding all contact networks to obtain maximum ‘buy-in’ potential through quarterly contact.
    • To identify cross and up-sell opportunities within accounts, pass qualified leads to the relevant areas and oversee their progress
      • To make effective use of internal and external databases to research and establish a business need/case for the client
      • To develop and implement an individual account strategy that ensures individual client account needs are understood and surpassed
      • Effectively manage time to ensure all visits, calls, actions and research & development are achieved
      • To competently manage an individual renewals pipeline ensuring all data is current and complete
      • To keep accurate and comprehensive records of all account, contact and communication details in CRM shared databases
      • To produce monthly and ad-hoc reports to the Subscriptions Account Team Leader.
      • To attend exhibitions and conferences when required
    • To recognise the needs of the whole team and wherever possible absorb any actions to assist with the overall success of the team including taking calls
    • To recognise any areas of improvement from both a process and service perspective and propose solutions
      • Provide input to internal projects whilst retaining focus and delivery on attaining KPI’s.
      • To carry out any ad-hoc tasks as required by the Subscriptions Account Team Leader.

     

    About BSI

    Do you believe the world deserves excellence?

    As the leading global business standards company BSI helps over 81,000 clients worldwide to improve their businesses. From business continuity to recycling waste, from medical devices to the exploration of space, we help businesses embed the habits of excellence so that they perform better, manage their risks more effectively and achieve sustainable growth and in doing so we touch the lives of many across the globe.

    We currently have an exciting opportunity in our Customer Service department in Chiswick, working as a UK Subscriptions Account Executive.

    What we offer

     

    We offer a highly competitive starting salary with 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style. Plus, as we’re situated just above Gunnersbury Tube station it makes for a really easy commute, or you can use the free on-site parking if you’d prefer to drive.

     

    Review our full standard benefits HERE

     

    We carefully consider agile ways of working that allow for the best impact for our employees and clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss further.

    About You

    Your qualification for this role..

     

    • Minimum Education to A’ level or equivalent with GCSE level grade C or above in English and Mathematics
    • Experience of selling/account management via the telephone, including identification of opportunities, negotiation techniques, objection handling and closure
    • Effective use of internal database systems and internet search engines to conduct thorough and effective research
    • Excellent customer service skills, dealing with a variety of customers and a drive to consistently exceed customer expectations
    • A good team player, who shares knowledge, and can see beyond immediate issues to recognise the bigger picture.
    • Exceptional written English
    • Excellent communication skills with the ability to convey information clearly and concisely
    • Highly motivated to meet and exceed targets within given deadlines
    • A positive outlook with a desire to learn and embrace new challenges
    • Creative and innovative with a drive for continuous improvement
    • IT Proficiency:
      • Salesforce/CRM experience highly desirable 
      • Word/Excel – intermediate is ideal

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